Return & Refund Policy

Product Warranties
Ka@Gi Weddings guarantees free alteration or exchange services within 30 days of your order.

Every dress sold by Ka@Gi Weddings are made to measure based on selected fabric(s), if the measurements or design of the custom made product ordered does not correspond with the given measurements, Ka@Gi Weddings will accept the request in accordance with the terms of conditions posted from time to time at Ka@Gi Weddings. You are responsible for the cost of return shipment. In the event for a product replacement, Ka@Gi Weddings will be responsible for the cost of shipping the replacement product to you.  As our customer, you are responsible for providing accurate measurement information.
Any supplemental warranties offered by Ka@Gi Weddings will be subject to terms and conditions posted on the Site from time to time.

If you are not entirely satisfied with your purchase, please return the unused item within 30 days and we are happy to process an exchange.

  • Email your request of return for exchange to info@kagiweddings.com, together with (1) transaction date, (2) your name and contact info, (3) the copy of your transaction receipt or proof of transaction and (4) reason for return for exchange for our follow-up.
  • ONLY unused products with original packaging and receipts are entitled to returns for exchange. Your request must be made within 30 days of the purchase.
  • No refunding of remaining amount is applicable if the good to be changed is of lower value of the original purchase. You will need to cover the exceeded difference of the value between the exchange item and the original goods.
  • You are required to pay return shipping.